How do I setup Ovi Mail on my Nokia Series 60 (S60) device?
On a Nokia Series 60 device, you cannot create a new Ovi Mail account.If you do not have an Ovi Mail account yet, you can first go to http://mail.ovi.com on a computer to create an Ovi Mail account. Then you can configure your S60 device to access your Ovi Mail account by following the instructions below:
- Select Communications from Menu on your S60 device
- Select Messaging
- Select Options
- Select Settings
- Select Email
- Select Options
- Select New mailbox
- Enter your complete email address (username@ovi.com) and password to connect to your Ovi Mail account
If you are using a N-series device such as N95 or N96, the above steps may not work. In that case use the following manual steps:
- Select Messaging
- Select Options
- Select Settings
- Select Email
- Select Options
- Select New mailbox
- Enter your complete email address (username@ovi.com) and password. The device will say Email Provider not on the list - search, select OK
- Select IMAP
- Enter Incoming Mail Server as imap.mail.ovi.com
- Enter Outgoing Mail Server as smtp.mail.ovi.com
- Define Access Point (Pick AT&T Internet or TeliaSonera or your local Operator)
- Define Mailbox Name as Ovi
- Enter Security (ports) as SSL/TLS for both incoming and outgoing email settings. The default secure ports will work (993 for incoming and 465 for outgoing)
- Select Messaging
- Select Ovi
- Select Options
- Select Connect. The device may ask for your email address and password one more time, after that you are ready to start using Ovi Mail.
How do I setup Ovi Mail on my Nokia Series 40 (S40) device?
Please perform the following:
- Press Menu
- Select Messaging
- Select E-Mail
- Select "No" when asked "Do you have an e-mail address you want to use on your phone?". The email sign-up wizard will guide you through the remaining steps.
How can I retrieve my lost Ovi Mail password?
Either on your Nokia device or on your personal computer, go to the following web address: http://mail.ovi.com. Once here, select "Forgotten your password?".
On the next step, you will need to enter either an email address you used to sign up with or your mobile number that was used to sign up. Once this is entered, you will be sent a request to reset your password.
Why does a message from a sender always go to the Spam folder or is never received in Ovi Mail?
Messages are directed to the Spam folder for two reasons. The first reason why a message is sent to the Spam folder is because the sender or domain is not included in your "safe sender list." Messages on your "safe senders" list are always delivered to your inbox and are not blocked as spam. The second reason why a message might be directed to the Spam folder is because the message is from a mailing list that is not included in your "safe distribution list." So, to prevent messages from getting sent to the Spam folder edit your Spam settings using the following steps:
- Log into http://mail.ovi.com
- Select Mail Preferences
- Select Spam Settings
- To add a sender or domain to your safe sender list to always get their messages, select "Add or remove safe senders" and then add the email address or domain to the safe sender list.
- If the message is from a mailing list that is not addressed to your ovi account, select "Add or remove safe distribution lists" and then add the "To" address for the mailing list to your safe distribution list.
When I sign up for Ovi email address as an existing Ovi user, can I make my email address to be something other than my Ovi ID?
No, you will automatically be assigned your Ovi user ID as your email address when you sign up for an Ovi email account. For example, if your Ovi account's user ID is jdoe, then you will automatically be assigned jdoe@ovi.com when you sign up for Ovi Mail.
Is Ovi Mail free?
Ovi Mail is a free service. Data charges from your wireless carrier will apply when you are connected to Ovi Mail on your phone. Your wireless carrier (T-Mobile, Vodafone, etc.) can provide you with cost information about its mobile data service plans. Nokia does not charge for Ovi Mail.
How can I configure my email client to use Ovi Mail?
Ovi Mail uses IMAP (Internet Message Access Protocol) to deliver mail messages.
You can use the following information to configure IMAP with many mail clients. Your mail client must support IMAP. If you encounter difficulties, we suggest contacting your mail client's customer support department for further instructions.
- Incoming Mail server - requires SSL: imap.mail.ovi.com
- Use SSL/TLS: Yes
- Port: 993
- Outgoing Mail server - requires SSL: smtp.mail.ovi.com
- Use SSL/TLS: Yes
- Port: 465
- Account Name: Your full Ovi email address (username@ovi.com)
- Password: Your Ovi password
What is Ovi Mail?
Ovi Mail is a free consumer email account provided by Nokia. Ovi Mail works on Nokia Symbian Series 40 (S40) and most Nokia Symbian Series 60 (S60) devices and is available online at http://mail.ovi.com. It is optimized for mobile access and provides a simple and elegant web interface.
What is the maximum attachment size for Ovi Mail?
The maximum size of a message (message plus attachment) can be 20 megabytes (MB).
Attachments that are between 17 to 20MB could push the total message size above 20MB. When this happens, you will receive an email from MAILER-DAEMON warning you of the size of the message is exceeding 20 MB.
The answer to my question does not appear here; what can I do?
Go to the following URL and enter your question (currently English only) or go to "Contact Us" and submit your question.