Ovi Mailbox FAQs

  • Will new mail show up in my Inbox immediately?

    New email messages are delivered to your Inbox as soon as they are received. However, you may need to refresh your screen to view new email messages.

    To check for new email messages while you are logged into your account, click the Check mail link or click the Inbox folder

  • Can anyone else read my messages?

    Along with all the other features of the site, your personal email account is private. Only you, or anyone who knows your username and password, can access your messages and other settings of your email account. To avoid unauthorized access, keep your password secure at all times

  • High vs. low bandwidth versions

    For your convenience, Mail on Ovi can be viewed in two different versions to accommodate both high and low bandwidth Internet connections. You have access to all basic mail functionality in both versions.

    The high bandwidth version delivers a desktop-like feel. For example, you can drag and drop a message into a folder.

    The low bandwidth version is lightweight and works well even on a slower Internet connection. Some special features are not available in the low bandwidth version, such as drag and drop, contact popups, and text formatting.

    Select the version that best suits your environment and your needs. You can switch at any time.

  • Dragging messages into folders

    You can use drag and drop to move a message into a folder as follows:

    1. With the mouse, point to the subject of the message you want to move.
    2. Press and hold down the mouse button while moving the mouse pointer to the folder in which you want to put the message.
    3. Release the mouse button while pointing to the folder.

    The drag and drop feature is only available when using the high bandwidth version. You can also move a message using the More actions menu in both versions.

  • Displaying information about your contacts

    In the high bandwidth version, when you point to a person’s name you will see the sender's contact information pop up.

    If the person is not in your address book, the contact pop up window lets you add the person to your address book or compose an email to the person.

    If the person is already in your address book, you can choose to open the person’s contact record or compose an email to the person.

  • Always log out when finished

    It is recommended that you always log out at the end of each session. This is especially important if you are using a shared computer. If you do not log out, it is possible for others to view your email messages by using the browser’s Back button.

    To logout of your session, click the Sign out link at the top of the screen. This ends your email session and prevents others from accessing your email account.

    For added security, you should also close the browser after you log out to make sure that all session specific information is cleared from the browser's cache.

  • How do I read a message?

    You can open a message by clicking on its Subject field in the Inbox or any other folder. Use the scroll bars to read a long message.

  • How do I check for new messages?

    Your Inbox displays new messages in bold. You can check for new messages by clicking Check mail or by clicking the Inbox folder. The system automatically checks for new messages when you log in.

  • How do I search for a message?

    From the search field located in the upper-right corner of your screen, type the word or phrase you are looking for and, and then click the Search button.

    The Search function looks for the specified words in the To, From, cc, and Subject fields of all messages in the current folder. The Search function matches partial words, including those found in the middle of another word. For example, searching for "com" will match "dot.com", "company" and "welcome".

    The Search function returns a list of all messages matched by the search query. If no messages are matched, a "No messages matched your search" notification message appears

  • How do I print a message?

    To print any message, click the Print link when viewing a message.

    You can also print a message by using your browser’s Print function. To print a message using your browser’s Print function, click the File menu, and then select Print to open the Print dialog box. If you are satisfied with the settings, click OK to continue.

  • What is a Flag and how do I use it?

    Flags are used to mark important email messages you wish to reply to or remember something about. Message flags are for your personal use and are not seen by others.

    All incoming messages are unflagged as indicated by the grey flag located to the right of the Inbox. Flag a message by clicking the Flag icon. Flagged messages are indicated by a red flag. You can unflag a message by clicking on the Flag icon again.

    You can flag or unflag multiple messages at the same time by using the message checkboxes, and then selecting Flag or Unflag from the More actions menu.

    When reading a message, you can flag or unflag the message by clicking on the Flag icon located next to the subject at the top of the message.

  • How do I delete a message?

    To delete a message from your Inbox, check the message’s associated check box, and then click Delete . Similarly you can select multiple messages and delete them all at once.

    You can also move messages to the Trash folder using the More actions menu or by using drag and drop.

    Deleted messages are moved to the Trash folder and still count toward your mail storage quota. Empty the trash regularly to permanently delete messages.

  • Can I restore a message that I have deleted?

    Deleted messages are initially stored in the Trash folder. If you want to view or restore a message that you have deleted, complete the following steps.

    1. Select the Trash folder.
    2. Check the check box associated with the message you want to restore.
    3. Click the More actions list, and then select the folder you want to move the message to from the drop down list.

    Result: The message is moved to the selected folder.

  • What happens if I run out of space?

    Mail on Ovi offers 1 GB of storage space for your email messages. If you exceed your storage quota, your ability to receive mail is suspended, and all incoming mail is returned to senders with a message explaining that the message is undeliverable because your mailbox is full.

  • What should I do if I reach my mail storage quota?

    To free up storage space for your mailbox, delete any unnecessary email messages and empty your Trash and Spam folders.

    Also note that attachments can take up a lot of space. If you have a lot of email with large attachments, consider storing the attachments elsewhere, and then delete the email message.

  • How do I send an email?

    To send email messages, complete the following steps.

    1. Click New message .
    2. Type the recipient’s email address or type multiple addresses in the To field.
    3. If you want to use the cc or bcc fields, click the link at the right of the field and the additional address field opens.

      Note: You must have at least one email address in the To field.

    4. Click the Send button to send your message, or click the Save draft button to save the message to your Drafts folder. This allows you to finish and send the message later.
  • To whom can I send messages?

    Use your account to send email messages to any valid email address. You are not limited to users within your domain, workplace, or to users within your country. You can also receive email from anyone.

  • How do I send a message to more than one recipient?

    You may send the same email message to up to 50 people at one time.

    To send your message to more than one person, add additional email addresses, separated by commas or semi colons, in the To, cc, or bcc fields. For example, person1@theiraddress.com, person2@anotheraddress.com, etc. You must use fully qualified email addresses (e.g., someone@domain.com). The addresses must not contain invalid characters, such as additional brackets ( < > ) at the beginning or end of any of the addresses.

    You can also select multiple recipients directly from the address book.

  • What are 'cc' and 'bcc?'

    Using the carbon copy, or cc, option sends a copy of the message to anyone who is listed in the cc field. Their address is visible to all recipients receiving the email message.

    Using the blind carbon copy, or bcc, option also sends a copy of the message to anyone who is listed in the bcc field. However, blind carbon copy recipients see the addresses listed in the To and cc fields, but other message recipients do not see the email address of recipients listed in the bcc field.

  • How do I reply to a message?

    To reply to an email message you have received, complete the following steps.

    1. Open the message you want to reply to by clicking the message subject.
    2. Click Reply to reply only to the sender, or click Reply all to reply to the sender and all recipients.
    3. In the new message that opens, type your message, and then click Send or Save draft .

    Your reply message is sent. Note: You can add additional recipients or remove any you want to exclude from your reply.

  • How do I include the original message in my reply?

    To include the original message in your reply, complete the following steps.

    1. Click the Mail preferences link, and then click the General preferences link on the Preferences page.
    2. In the Sending mail section, select the Yes option for Include original mail when replying .
    3. Click the Save button before exiting this page to save your changes.
  • Can I recall a sent message?

    No. Once you have clicked the Send button, your message is immediately sent to the recipient.

    If you are not entirely sure you want to send a message, save the message to the Drafts folder by clicking Save draft . If you later decide to send the message, go to the Drafts folder to retrieve the unsent message.

  • How do I forward a message?

    When you receive a message, you can send that message to others by forwarding the message. To forward a message you have received, open the message, and then click the Forward button to open a compose window which includes the message to be forwarded.

    You can then address the message and add or modify the message before sending it.

  • Can I use fonts and colors in my message?

    In the high bandwidth version, you can use fonts, colors, underlines and other common text formatting features. However, in the low bandwidth version you can only use plain text.

    High bandwidth available features include:

    1. A selection of different fonts or type faces to choose from.
    2. The ability to alter the text size.
    3. Bold, Italics and Underlined text.
    4. Text color: The ability to change the color of the letters.
    5. Background color: The ability to change the color of the page behind letters, similar to highlighting.
    6. Left, right or block justify text.
    7. Center text.
    8. Create bulleted or numbered lists.

    To apply text formatting, select or highlight the section of text you wish to apply the formatting to, and then click the Format icon. You can also click the icon first, and then type. The formatting is applied until you click the Format icon again to turn it off. Formats can be combined, so you can have, for example, colored bold underlined text.

    To remove all formatting, select the text and click the Remove Format icon.

  • How do I mark a message as urgent?

    To send a message marked as high priority, check the High priority box in the compose window.

    When a high priority message is received, it is flagged as urgent by the receiver's email application, if this feature is supported.

  • How do I save a copy of sent messages?

    To automatically save messages when you send them, complete the following steps.

    1. Click Mail preferences in the upper-right corner of the page.
    2. Click General preferences .
    3. Under Sending mail , change the Save a copy of mail in Sent folder setting to Yes .

      If you do not want to save all sent messages but only want to save some messages, you can type your email address in the bcc option to send a copy of the message to your Inbox.

  • How do I save an unfinished message?

    You can save unfinished, unsent messages in your Drafts folder to finish them at a later time. To save your unsent message, click Save draft .

  • How do I return to an unfinished message?

    If you have previously saved an unfinished message in your Drafts folder , click the Drafts link in the folder list to access it again.

    In the Drafts folder, you can see a list of messages you have saved as drafts. Click the subject of a message to open it in, and then complete the message. Click the Send button to send the email message.

  • My message was not received. What happened?

    If your message was not received by its intended recipient, one of the following options may be the cause:

    1. Your message may have been sent to the wrong email address. If your message was sent to the wrong email address, one of two things may happen:
    2. If the email address the message was sent to exists, somebody else will receive the email message.
    3. If the email address the message was sent to does not exist, you will receive a return email message informing you that the message cannot be delivered.
    4. Your message may not have been sent. Ensure that you clicked the Send button when you attempted to send the email message.
    5. Your message may be delayed. If your message was sent recently, it may be on its way. The recipient's system may take some time to scan incoming mail for spam and viruses.

      You may try sending your email message again if you are sure you entered the correct email address but it has not been received. Your message may also have been trapped by a spam filter at the recipient's end. Ask your recipient to check their spam filters.

  • How do I spellcheck my message?

    To check the spelling of a message you have written, click the Spell check button on the compose page after completing your message. Potentially misspelled words appear in red in the window that opens. Click one of red words to see a list of alternate spellings. Selecting a word from the list updates the spelling of the word in your text.

  • How can I view or download attachments to email I received?

    If you receive an email with an attachment, a paperclip icon appears next to the message in the Inbox. When you open the message to read it, a list of attachments appears in the message.

    You have an option to view the attachment from its current location, or download and save it first on your computer before opening it.

    If you are working with a large file, it is better to download it first to open the file faster. However, if the attached file is an image, you can view it inline with the message body.

    Beside each attachment are two links: view and download. Clicking View opens the attachment from your browser. Clicking Download prompts you to save the attachment to your computer.

  • How do I send an attachment?

    To attach a file to your email, complete the following steps.

    1. Click the Browse button located next to the Attach label. Result: A window opens allowing you to look for a file on your computer.
    2. Locate and select the file on your computer, and then click Open . Result: The file is listed in the window below the Attach button.
    3. If you have another file to attach, repeat steps 1 and 2. Note: To remove an attachment, click Remove next the attachment you want to remove.

    In the low bandwidth version, at step 2, you will first get a window with 5 blank spaces and separate browse buttons. When you have selected all the attachments you want, click the Attach button to return to the Compose window to complete your email.

    To remove an attachment using the low bandwidth version, uncheck the check box next to the attachment.

  • How many files can I attach per email?

    You can attach up to 10 files per message; however, the maximum size for the entire messages, including all attachments, is 20MB.

  • What's the largest attachment I can send?

    The largest attachment you can send is just under 20MB. The total message size cannot exceed 20MB. The maximum attachment size depends on the message itself as well as other attachments, if any.

  • About Folders

    The system provides you with 5 default folders, and you can create as many more as you want to help you organize your email. System folders cannot be renamed or deleted. Following is a list of system folders:

    • Inbox: where all new email messages are placed upon arrival.
    • Drafts: where you can save email messages you are writing, but have not yet sent.
    • Sent: where copies of email messages you have sent are kept (if you select the preference to save sent messages).
    • Spam: where suspected spam email messages are placed.
    • Trash: where deleted email messages are placed. Messages are permanently deleted when you empty the Trash folder.
  • Managing Folders

    You can manage your personal folders by clicking the Manage folders link.

    • From the Manage Folders page you can rename or delete your personal folders.
    • A folder must be empty before you can delete it.
    • To empty a folder you must go to that folder and either delete all the mail or move all the mail to another folder.
    • You cannot rename or delete default system folders.
  • How do I create a new folder?

    You can manage your personal folders by clicking the Manage folders link.

    • From the Manage Folders page you can rename or delete your personal folders.
    • A folder must be empty before you can delete it.
    • To empty a folder you must go to that folder and either delete all the mail or move all the mail to another folder.
    • You cannot rename or delete default system folders.
  • Moving messages between folders

    To move one or more message into another folder, select the message by clicking the check box associated with the message you want to move, and then select the folder you want to move the message to from the drop-down list of available actions.

    When using the high bandwidth version, you can also drag the message to the folder name and drop it onto the folder you want it in.

  • What is the Spam folder?

    Spam is unsolicited or unwanted email. Using spam detection techniques, the Mail on Ovi spam filter identifies potential spam and places it in the Spam folder instead of your Inbox. Messages in the Spam folder are deleted after 30 days.

    If you think an email you receive is spam and you do not want to receive any more email from the sender, you can move the email to the Spam folder and the spam filter will place any new email you receive from the sender in the Spam folder.

  • Emptying the Trash

    You need to periodically empty the Trash folder to avoid using all of your mailbox’s allotted space.

    To empty the Trash folder, click the empty link located beside the folder name in the folder list.

    When you empty the Trash folder, the messages are permanently deleted. Messages can be moved from Trash back to other folders if you don not want them deleted.

    Messages in your trash are included in the calculation of your storage quota used, so it is important to regularly empty your Trash folder.

  • How do I empty my Trash and Spam folders?

    To empty messages in the Trash and Spam folders, click the empty links located next each folder to permanently delete the folder contents.

  • What is the Address Book?

    The Address Book is an online contact manager that allows you to privately store email addresses and other contact information in your Web account for easy access when composing your email messages.

    The Address Book is a collection of your own personal contacts and mailing lists. Mailing lists are groups of addresses that you assemble so you can email everyone in the group with one quick shortcut.

    You may view or modify your Address Book anytime you log into your account.

    In the Beta version of Mail on Ovi, the Address Book is not connected to Contacts on Ovi.

  • Using the Address Book

    Begin using the Address Book by clicking on the Address book link.

    If you have previously added contacts to your Address Book, you will see the list of names, email addresses and phone numbers.

    If this is the first time you are using the Address Book, no entries display.

  • Emailing contacts from my Address book

    There are several ways to address an email directly from your Address Book.

    In the high bandwidth version, the address book is searched for matching addresses as you type, and displays the possible addresses below the address field. To select an address from the list, click on it.

    Clicking the to or cc or bcc buttons in front of the address fields brings up your contact list so that you can select the addresses you want to add to that field.

    In the high bandwidth version, a pop-up card displays over your compose page. Check the boxes next to the addresses you wish to add, and then click OK to insert those addresses into the current field. Click Cancel to return to your compose page without selecting any addresses.

    In the low bandwidth version, you are taken to a new page which lists your contacts. Check the boxes next to the contacts you wish to select, and then click the Add recipients button to return to your email compose page with the selected addresses. Click Cancel to return to the compose page without selecting any addresses.

    The email you were writing will not be lost while you are selecting addresses

  • How do I add a contact?

    To add a new contact, complete the following steps.

    1. Click the Address book link.
    2. Click the New contact link.
    3. Complete the form with your contact’s personal information.
    4. Click Save to add the contact to your Address book.

    You can also add a contact to your Address book after you have sent the person an email.

    • For each email address that is not already in your Address book, you are prompted to add a first and last name. Add them to your Address book by clicking Add to contact.
    • If the name you provide matches one already stored in your Address book you will be asked whether you want to add the current email address to the existing record or create a new Address book entry with the same name.
    • You can uncheck the box for any address you do not wish to add to your Address book. You can also click the Skip button to continue without adding any of the addresses to your Address book.

    You may add up to a total of 500 contacts to your Address book.

  • Removing a contact

    To remove a contact from the Address book, complete the following steps

    1. Access your Address Book by clicking the Address book link.
    2. Check the check box beside the particular contact you wish to delete or to delete multiple contacts select each contact’s associated check box.
    3. Click Delete .
    4. Click OK to delete the contact.

    You can also click the Delete button from the contact detail page, which you access by clicking on a contact's information in the contact list.

  • Completing contact details

    All contacts need either a first or last name. However, it is a good idea to put other personal information in your Address book so you can use it as a Web-based directory or contact manager.

  • Editing contact information

    To edit the information for a contact, complete the following steps.

    1. Open the Address book , then click on the contact to see its details.
    2. From the contact detail page, click the Edit button.

      Result: The Edit Contact page opens.

    3. Complete any edits, and then click the Save button to save your edits, or click Cancel to cancel your changes.
  • Sorting contacts

    The contact list can be sorted alphabetically by name or by email address either from A to Z or Z to A.

    To change the sort order, click the direction icon in the Name or Email column header. Clicking the down direction sorts "A to Z" and clicking the up direction sorts "Z to A".

    The default sort order is by name, from "A to Z". The currently selected sort order is indicated by a solid colored direction

  • Searching in the Address Book

    You can search for contacts by typing the name or pattern you wish to search for into the search box at the top of the address list, and then clicking Search .

    A list of contacts whose information matches the search term displays. If no contacts match the search term a message indicating that no matches were found displays.

    In the high bandwidth version, the search criteria is applied immediately as you type and the list of matching entries changes as you type in your search term.

    The search function looks only at the contact's first and last names and the email address.

  • What are preferences?

    Preferences allow you to change the way your account works to fit your individual needs. To access the preferences settings, click the Mail preferences link. After making your changes, be sure to save them before leaving the settings screen.

  • General Preferences: Your name

    Here you can set the name you want to display in the From line of mail you send. This does not change the email address that appears in the From line.

  • Mailbox Basics: Messages per page

    This sets the number messages that appear in the Inbox. If you have more messages than can be displayed on one page, you can open the next page to see them.

  • Mailbox Basics: Message Sort Order

    This preference changes the order in which messages display in your inbox.

  • Mailbox Basics: Time zone

    This preference sets the time zone used to put a date and time on email you send, or anywhere else your local time is used. Select your country or city from the list to set your time zone.

    If you are traveling and want to have your message time stamp reflect where you are, you can change this setting.

    Your time zone can be set in the General preferences section of the Mail preferences .

  • Reading Mail: After deleting or moving a message

    When you delete or move a message, you can set the system to move to the next message in the order they were received, or you can set the system to return you to the list of messages you started from.

  • Reading Mail: Image blocking

    Selecting Initially block all images prevents any image embedded in an email from displaying when the mail is read.

    A link is inserted that allows you to request the blocked images for the email you are currently reading.

  • General Preferences: Save a copy

    Selecting Save a copy places a copy of all mail you send into your Sent folder. This applies only to mail sent through the webmail version.

    Mail sent from a desktop mail program cannot be automatically saved to your webmail. If you want a copy of all sent mail from other devices stored in your webmail, blind carbon copy (bcc) yourself when sending mail from other devices

  • General Preferences: Include original in reply

    If Yes is selected, a copy of the mail you are replying to is inserted into your reply email when the compose window opens. You can delete or edit the included email message in the Compose window before sending it.

  • Managing the Spam filter

    To help you manage unwanted email messages, you can turn on your Spam filter. The Spam filter allows you to list safe senders to prevent you from losing mail from friends and mailing lists you have subscribed to. All mail that is marked as Spam is placed in a Spam folder where you can review it, and is automatically deleted after 30 days unless you move it out of the Spam folder. To access the Spam filter system, click Mail preferences then Spam filter.

  • Safe Senders

    When you list someone’s address as a safe sender, any email you receive from that address is always delivered to your Inbox. This prevents mail from people you know from accidentally being classified as spam and sent to your Spam folder.

    To add Safe Senders , open the Spam Settings page located in the Mail preferences section.

  • Safe distribution Lists

    When you list an address as a safe distribution list, any email messages you receive from that address list always delivered to your Inbox. This prevents mail from lists you subscribe to from accidentally being classified as spam and sent to your Spam folder.

    To add safe distribution lists access the Spam Settings page located in the Mail preferences section.

  • Blocking senders

    When you list an address as a blocked sender, any email you receive from that address is deleted with no further warning.

    Note that the people listed on your blocked list do not know they are blocked, and their message will not return to them as undeliverable.

  • Will people know they’re on my blocked senders list?

    No, people listed on your block list are not aware of it. Blocked messages are not bounced back to the sender.

  • Remove someone from the blocked senders list

    To remove a person from the Blocked sender list, open the Block Senders section and delete the email address of each sender you no longer want blocked.

    To remove blocked senders, complete the following steps.

    1. Click Mail preferences.
    2. Click Spam settings.
    3. Click Add or remove blocked senders.
    4. Select the email address you want to remove, and then click Remove.
  • Auto-reply

    Auto-reply allows you to set an automatic reply to all messages sent to your email account to let people know you are away and unable to reply.

    The auto-reply message is only sent when Automatically send the following response to all incoming email messages is selected. You can write and keep an auto-reply message in the system and turn it on and off when needed.

    To turn on auto-reply, complete the following steps.

    1. Click Mail preferences.
    2. Click Auto-reply.
    3. Type the message you want to send, and then select Automatically send the following response to all incoming messages.
    4. Click Save.
  • Signature

    A signature is short text that is included at the bottom of your outgoing email messages. You can define what you want to include, for example, your name, position, phone number, address, and anything else you always want to send. You can set up your signature in Mail Preferences. You can disable it without deleting it.

    The signature text is included as soon as the Compose window is opened, so you can change it or delete it for the current message before sending.

  • Address Book Preferences

    To set your Address book preferences click Mail preferences, and then click the Address book preferences link. The preferences you can set are the number of Address book entries that are displayed on one page, and the name display order. The name display order can be either First Last or Last, First.

    If you display more addresses on one page than will fit within the available screen area, you scroll to see the full list.

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